Troubleshooting tips to resolve the most common Hulu problems
By Jeremy Laukkonen Reviewed by Jon Fisher
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Hulu may experience the same problems as other online services. Hulu can be affected by internet connectivity issues, malfunctioning web players, and other problems.
You will need to troubleshoot Hulu in order to get it working again.
These tips are applicable to all Hulu compatible devices. This includes the web player on PC or Mac, the Hulu app for phones, tablets, streaming devices and consoles, as well as the Hulu app for smartphones, tablets, streaming devices and consoles. You can skip a step if it doesn’t work for your device.
How to fix Hulu Streaming Problems
Why is Hulu not working?
Hulu’s most frequent issues are software and internet connectivity issues. This issue can be caused either by your internet connection or home network equipment, but it also can happen if Hulu itself has connectivity issues. This is when the Hulu app or web player has problems that prevent it from functioning properly.
How to Get Hulu Working Even If You Can’t Stream
Hulu is an online streaming service. It requires some basic requirements to function properly. A high-speed internet connection is required. You also need a compatible device and either the Hulu web player or Hulu app. Hulu will not work if there are any problems with these components.
These troubleshooting tips will help Hulu get back to normal.
- Check to find out if Hulu has gone down. Hulu may be experiencing problems loading the Hulu website and web player, or if the app fails to play videos or load correctly. It is simple to determine if the service is down or up. Social media is a good place to start, since people often report outages on streaming services quickly.
- Check for Hulu error codes. You may have received an error code from Hulu when streaming. These general tips can still be used, but you might need more information if an error code is present.
- Close the Hulu App. If your device supports it close the Hulu App completely and then open it again. Sometimes, you will need to turn off the streaming device and then unplug it until the device resets.
- iOS How do you close apps on iPhone
- iPadOS – How do you close apps on iPad.
- Android How do you close apps on Android.
- Restart your device. You can stream from a phone, computer, console or other device by restarting it. If necessary, make sure you do a complete reset and unplug your device from the power supply. Check to make sure Hulu is working after you turn the device on again.
These quick fixes are available for Hulu that don’t work on Fire TV.
- Try a different device. Try streaming from your smartphone or computer using the Hulu Web Player. Hulu can be streamed on many different devices so there is likely at least one option.
- Check your internet connection. Hulu requires a fast internet connection in order to function properly. Hulu recommends these speeds:
- 3.0 Mbps: Standard definition streams.
- 8.0 Mb: Live Content.
- 16.0 Mb/s: High definition streams.
- You can try a wired internet connection. If your internet connection is slow, you can connect to your modem using an Ethernet cable. If this works, your Wi-Fi connection might not be strong enough or there may be too many devices attached to your router.
- Improve your Wi-Fi reception. Make sure you clear any obstructions that may be blocking your Wi-Fi connection from your streaming device. Hulu will work better if they are closer together.
- Reboot your modem and router. These devices will need to be unplugged in order to fully reboot them.
- Your app and web browser should be updated. Make sure your Hulu app is up-to-date if you are using it on your streaming device or phone. Restart the browser to install any updates that are needed if you stream with the web player.
- iPad, iOS: Update apps on iPad or iPhone.
- Android How do you update apps on Android.
- Clear Hulu app cache. The app might not be able to stream new content because of corrupted data stored locally. Clearing the cache or local data on your device can resolve this issue if it supports it.
- Reinstall the Hulu App. Clearing the cache may not have helped. If your Hulu app has been updated, you can uninstall it and reinstall it. Delete the Hulu app completely from your device and then install it again.
- Deactivate your device. Deactivate the device that you are trying to use from your Hulu page. You can then reactivate the device and try again.
- Navigate to secure.hulu.com/account.
- Click on Manage devices.
- Locate your device and click to remove.
- Log in again on your device to try streaming.
- Update your computer or device. Install any operating system updates if you are streaming from a computer. You can stream on your phone, tablet, gaming console or other streaming device by checking for and installing any firmware or operating system updates.
- Windows How do you update Windows.
- macOS How do you update macOS
- Android How do you update Android.
- iPhone and iPad How do you update iOS.
- Talk to your internet service provider. If Hulu is not down and you are unable to locate any problems with your network or hardware, it may be an issue at the internet service provider. Ask your provider if Hulu is experiencing connectivity problems.