Alexa allows you to control your Echo smart speaker by speaking commands to it. You can ask the Echo to play music or deliver news to share sports scores and control other smart devices.
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Echo and Alexa work well together. However, Alexa may indicate that the Echo device has gone offline. This problem can be solved quickly and easily by users using troubleshooting.
These troubleshooting steps are applicable to Alexa-enabled Echo devices such as the Echo Dot and Echo Plus .
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Alexa Saying That the Echo is Offline
An Echo device might appear offline and not be able to respond to Alexa for a variety of reasons. Your Echo device or Alexa app might be out of date, or it might not be connected. You might have problems with the Wi-Fi or your Echo may be too far away from the router.
No matter what the reason, there are simple steps that will get Alexa back in sync.
How to fix it when Alexa says the Echo is offline
These troubleshooting steps can be used in any order, from the simplest to the most complex.
- Make sure your Echo device is plugged into. Check that the outlet is powered and then plug the Echo in using the original adapter.
An Echo will have a red light ring that indicates it has power. If the Echo doesn’t have lights then move it to another outlet and try again.
- Turn on the Echo device. This is a common way to troubleshoot many digital problems in tech. Try restarting the Alexa-enabled gadget to see if it solves your problem.
- Move your Echo closer to the router. Sometimes, an Echo will not work properly and show offline in Alexa. This is due to weak connections between the Echo’s modem or router. The Wi-Fi signal can be improved by moving the Echo closer to the router or modem.
Remove any electronic devices between the Echo’s modem and it, including TVs, radios and microwaves. These devices could interfere with the signal.
- Check Wi-Fi connectivity. The Echo will appear offline if the Wi-Fi goes down. Verify that the router is functioning and that the display lights are on. The router may have a problem if it flashes red. To get Wi-Fi working again, restart the router.
Turn the Echo off to fix a Wi Fi issue. Reconnect the device to the Wi-Fi network. The device will then appear in the Alexa app.
- Make sure that your Echo and smartphone are connected to the same Wi-Fi network. The Echo will not respond if your smartphone and Alexa apps are on different Wi Fi networks. Both must be on the same network.
- Install the latest software version for the Echo. An Echo should be updated automatically. However, an older version of the software may cause problems offline. If necessary, check the Echo’s software version.
You can manually update Alexa using an Echo by saying Check for software upgrades.
- Restart Alexa on your phone. It could be a simple software problem. Start the Alexa app again from the Settings menu. This should resolve the offline problem.
- Install the Alexa app on your iPhone, or Android. Update the app if restarting the app doesn’t work. Check the iTunes App Store, Google Play to see if an updated version is available. After updating the app, check if the offline problems are resolved.
- Disable the app and reinstall it. If the Alexa App is not responding after restarting or updating, you can uninstall it from your Android phone. Next, reinstall Alexa App via iTunes App Store and Google Play.
- Change the Wi-Fi network information. An additional reason why an Echo is showing offline in Alexa’s app could be that you have recently changed your Wi Fi network name or password. This information can be updated to see if it solves the problem.
- Register the Echo device. Before an Echo device is sent, it will be registered to your Amazon account. It won’t appear in the Alexa app if it doesn’t. Deregister the device and re-register.
Contact Amazon support if you own a used Echo but the previous owner has not deregistered it from their Amazon account.
- To reset the Echo to its factory settings. If all else fails and the Echo device is still not showing up in the Alexa app, reset it to the factory settings. This option allows you to register the Echo to your Amazon account. Then, enter the settings again in the Alexa app to use it.
This process can be done from either the Alexa app, or directly on your device.
- Contact Amazon’s Alexa devices help resources. Amazon offers many resources for troubleshooting, including a searchable knowledgebase and a forum.
- How can I connect my Echo Dot to Wi Fi?
To connect your Echo Dot with Wi-Fi open the Alexa app and select the Menu Icon (three lines). Select your Echo Dot model and type by tapping Add New device. Connect the Echo Dot to a power source. Then, tap Continue within the Alexa app. Follow the prompts to connect the Echo Dot to your wireless network.
- How can I reset my Echo Dot?
To restart your Echo dot, simply unplug it, wait for a while, and then plug it in again. To reset the Echo dot to its factory settings, you can launch the Alexa app by tapping Devices > Echo & Alexa. Tap the Echo Dot, then tap Factory Set.
- How do I set up an Echo Dot?
To set an Echo Dot into setup mode open the Alexa app. Tap Devices > plus > add Device. Tap Amazon Echo > Echo Dot, Echo Plus and More. Turn on your Echo Dot, and then wait for the blue light to turn orange. Tap Yes in the Alexa App, then tap your Echo Dot. Choose your Wi-Fi network and follow the prompts.